Who we are
Effective Date: 01/01/2026
Blue Moon Pool Service LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect the following information when you contact us or request service:
Name
Phone number
Email address
Service address
Service details
How We Use Your Information
We use the information we collect to:
Schedule and confirm pool service appointments
Send service reminders and updates
Provide customer support
Send invoices and billing notifications
Respond to inquiries
SMS Text Messaging
Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
- Data Usage: We use your data solely to communicate via SMS about appointment reminders, service completion, and technician en-route .
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- Messages are recurring, and message frequency varies.
- Contact Blue Moon Pool Service at 844-540-7665 or bluemoonpoolservice@gmail.com for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or CANCEL to bluemoonpoolservice@gmail.com or 844-540-7665. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
- You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Blue Moon Pool Service will not sell, rent, or share the collected mobile numbers.
- All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.
Data Sharing
Customer data is not shared with third parties for marketing or promotional purposes.
Mobile opt-in data and consent will never be shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.
Data Security
We implement reasonable security measures to protect your personal information.
Third-Party Services
We may use third-party service providers (such as payment processors and communication platforms) to operate our business. These providers only have access to information necessary to perform their services.
Your Rights
You may request access to or deletion of your personal information by contacting us.
Contact Information
Blue Moon Pool Service LLC
Phone: (844) 540-7665